Support

Need help reading a report?

TickVisor support will become the main help route for report interpretation, upload problems, and Minecraft server performance triage.

Reports

Understanding output

Use the plain-English summary, performance grade, Top Mods, and watch areas first. Raw hotspots are there for technical detail, not bedtime reading.

Uploads

Good files to send

Spark profiles, latest logs, crash reports, debug logs, and zipped diagnostic bundles are useful. Random server backups are less useful, unless the goal is sadness.

Safety

Do not upload secrets

Keep private keys, payment exports, credentials, and unrelated personal data out of diagnostic uploads.

Best practice

Capture before and after.

For performance work, upload one profile before a fix and another after the fix. Comparison reports are planned, and this habit will make them much more useful.

1. Profile during load

Capture while the server is doing real work.

2. Apply one fix

Change one thing at a time so results mean something.

3. Re-test

Upload the follow-up profile and compare the trend.